Help Desk for Rabid Tribbles on Crack! (50% telecommute)
HELP DESK
$35K-$40K
updated 4/2008
JOB DESCRIPTION
Our web/database application is taking on customers and adding new features at a truly terrifying rate. Our code base is multiplying features like a horde of rabid Tribbles and we are calling out for a noble and worthy champion to squish them into an easily digestible form for our customers.
We are looking to hire a help desk support technician (we will consider both Junior and Senior level candidates) to join our team.
Help Desk/ Tech Support $35-40K ($31.5K-$36.5K salary plus anticipated $3500+ bonuses)
Your excellent communication skills (written and spoken) sooth clients as your troubleshooting skills quickly root out evil wherever it lurks:
* Database skills - You're not a programming fiend by any means, but are versed in the ways of database construction and administration. You can discuss the architecture of our database application of skull-imploding complexity without sounding like a complete tool!
* Answer online support requests via our online call tracking system
* Occasionally provide phone support
* Troubleshoot problems
* Occasionally execute database commands to correct problems or manipulate data
* For those with programming skills, occasionally program small modifications, customizations and enhancements to the system using the Linux/Apache/MySQL/PHP platform
REQUIREMENTS:
* 2 years technical support, preferably in software environment
* 1 year experience with relational database platform (i.e. SQL, Access, Filemaker)
* 1 year experience with HTML
* Excellent proficiency with computers and the internet
* Excellent writing skills
------------------------------------------------------------------------
THE COMPANY
Started in 1999, SurfMerchants is a web development company that has thrived during the dot-bomb area by maintaining a fierce focus on sound business principles and patient, steady growth. We have been profitable every quarter of our existence and have no debt or venture capital on our backs.
We're very proud of our 96% employee retention rate and of the fact that we've never laid off an employee.
Our company is 28 people strong and growing rapidly. We are completely open source developers, highly motivated but very easy to get along with. We do not hire the uptight, the intolerant, or the non-funny because life is too short to spend with folks you can't stand !
------------------------------------------------------------------------
THE COMPENSATION
Salary Range :
Junior Level Position : Tech Support $35-40K ($31.5K-$36.5K salary plus anticipated $3500+ bonuses)
Work Environment : 50% telecommute. 3 days a week in our office on the Boston Common is required (except for the last week of every month, which can be all telecommute). The remaining days can be spent working from home (if that's your preference).
Benefits Package (All premiums are 100% covered by SurfMerchants):
* Full Health Care Coverage (Blue Cross/Blue Shield)
* Full Dental Care Coverage (Principal)
* Life Insurance
* Accidental Death and Disability
* Short Term Disability
* Long Term Disability
* 401 K retirement plan (In addition to your voluntary contribution, we will automatically make an employer contribution equal to 3.5% of your salary - no matching or vesting required - yeah, it's like free money!)